My daughter is an international student in toronto living in Ajax. I went to Fido and asked what student plans would be suitable for her especially with international incoming calls from Trinidad and Tobago. They sold me a "special student plan" with a 3 year contract and told me she "does not pay for incoming international calls" That is when the nightmare started. She had to pay for all incoming calls. She went back to them and they told her that was only for a "introductory period of time". Now, the nightmare gets worse! She has recently moved downtown Toronto and she went back to Fido, of course you can never speak with a supervisor or manager. They changed her plan again where she paid extra money so that she would not pay for international calls. So that was great, except that in one week of my calling her, she got a bill for $85.00!!! This is really poor service. When she inquired, she was told that she has to pay for roaming fees because she registered in Ajax. Now, you tell me if this is not B.S. They now want her to pay more money to remove the roaming fees and to then change her plan again. This is totally outrageous. Oh, it gets even better. If she wants to cancel her contract with them she has to pay $400.00 canadian dollars. Just to let you know, with the foreign exchange rate in my country, that is TT2,500.00!!

Can anyone help me, I am desperate. I need to contact Fido Head Office urgently

Catherine
Desperate Mother